From this point forward, BurstingBox shall hereby be referred to as “BB”. The website user will be referred to as the "the user", "you, or "your".
Your access to and use of the BB web site (www.burstingbox.com) ("the Website") is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.
The contents of the Website do not constitute advice and should not be relied upon in making or refraining from making any decision.
BB reserves the right to:
a) Change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that BB shall not be liable to you for any such change or removal; and
b) Change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.
The Website includes links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.
All copyright, trademarks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to BB or otherwise used by BB as permitted by law.
In accessing the Website you agree that you will access the content solely for your personal use and that you will not re-use or repackage any content for commercial purposes. None of the content may be copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non- commercial use only.
Some mockups that have been used to display our work in our portfolio have been kindly provided by Anthony Boyd.
The Website is provided on an "AS IS" and "AS AVAILABLE" basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
To the extent permitted by law, BB will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.
BB makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.
Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of BB for death or personal injury as a result of the negligence of BB or that of its employees or agents.
You agree to indemnify and hold BB and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against BB arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.
If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.
These Terms and Conditions shall be governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the English courts.
BurstingBox service agreements are subject to the terms and conditions described herein. This does not affect your statutory rights.
From this point forward, BurstingBox shall hereby be referred to as "BB".
The party whose name appears on the Service Agreement will be referred to as the “Client”. The agreement between BB and the Client shall be the "Contract" and signifies the Client’s acceptance of terms laid out by BB.
The "Service" and/or "Services" are the services provided as detailed in the quotation and/or Service Agreement.
The terms and conditions set out in this document may be subject to amendment at any given point. If such alterations occur, the Client will be notified in writing by any pre-approved media. Queries regarding these terms should be raised by the Client before commencement of these Services and is their sole responsibility.
All quotations/invoices are including VAT, as BB is VAT registered.
All payments should be paid via bank transfer.
Payment must be received in full before the due date in order for service to continue uninterrupted.
At the discretion of BB, if payments are not received by the due date for payment the Client may be asked to pay BB interest on the amount unpaid and a compensation fee in accordance with the Late Payment of Commercial Debts [Interest] Act 1998 (as amended and supplemented by the Late Payment of Commercial Debts Regulations 2002). Interest is charged at the standard annual rate of 8% above the act reference rate. The amount of compensation varies according to the overdue sum: For debts of less than £999.99 the compensation is £40.00; for debt of £1000.00 to £9999.99 the compensation is £70.00 and for debts greater than £10000 the compensation amount is £100.00.
If payments and requested late payment interest/compensation are not received by BB by the due date(s), BB reserves the right to suspend the Client’s Service Agreement and/or other services until such time as payment is received in full (without prejudice to any other remedy available to BB).
Certain projects may require a deposit payment, this deposit must be received before project commencement. The balance of fees will be invoiced either on completion of the project or in accordance with the individual payment terms specified in your quotation.
We will provide you with our estimated timescale for progress and completion of the project and will use reasonable endeavours to meet those timescales.
We shall have no liability to you nor be deemed to be in breach of this Contract if we are delayed in performing or unable to perform any of our obligations under it due to circumstances beyond our reasonable control. This includes delays incurred by slow or failed communication.
The price quoted in your quotation is a fixed price for the works as specified in the quotation. If no additional features are requested during development the quoted price is the price you will pay. However, if additional features are requested additional charges may be made at our discretion.
If additional charges are deemed necessary at any stage in the development process we will always notify you beforehand and give you the option of either incurring the fees or declining the feature/work.
If the Client’s Service Agreement includes content updates, requests to update their content may be made by email.
In the case of an emergency we may be available out of office hours but no guarantee is provided.
When BB receives the Client’s update request, BB will establish if the update falls within the scope of the Service Agreement, and if not, advise of the cost of the update before starting work.
It is the Client’s responsibility to provide us with the required information to complete your update. BB takes no responsibility for errors in content supplied by the Client for the website.
It is the Client’s obligation to BB to ensure that all data provided is accurate and comprehensive. BB does not accept liability for missing or malformed data contained within the finished Project.
The Client grants BB permission to utilise logos and any other company identity for the purposes of creating/modifying the website.
The Client agrees to indemnify BB from any and all claims arising from their negligence or inability to obtain proper copyright permissions for all content supplied.
BB reserve the right to place a link on the Client’s finished project as credit for the work undertaken in the development and hosting thereof. BB will endeavour to make this in keeping with the overall design of the project.
BB do not offer an email service but advise all clients to use Google Workspace if they would like a personalised email account. BB can set this up for a small charge if required.
BB cannot and will not provide technical support for troubleshooting problems with the Client’s computer.
The use of BB hosting accounts for bulk emailing purposes is strictly prohibited in order to maintain server stability.
BB will advise clients on selecting domain names and register these for them as requested at current rates but cannot guarantee that a certain name will be available.
BB reserve the right to make a small charge for any administrative work associated with subsequent hosting or domain name transfers into or out of their facilities.
Domain name renewals are made automatically as part of the Client’s Service Agreement unless BB are notified in writing 28 days in advance of the Client’s renewal date.
Please note that BB cannot accept responsibility if a domain name fails to be re-registered due to circumstances beyond our control.
Packages including a free domain name are limited to co.uk domains only unless otherwise stated, unwanted domain names cannot be exchanged for other services and no discounts will be offered.
Where BB undertakes promotion of the Client’s website through Search Engine placement no guarantee is given that rankings can be achieved on particular Search Engines. By engaging BB in the provision of Retained Services, the Client acknowledges:
BB has no control over the policies of search engines with respect to the type of sites and/or content that they accept now or in the future. The Client’s website may be excluded from any directory at any time at the sole discretion of the search engine or directory.
Due to the competitiveness of some keywords/phrases, on-going changes in search engine ranking algorithms and other competitive factors, BB does not guarantee positions or consistent results for any particular keyword, phrase or search term.
Some search engines and directories may take as long as 2 to 4 months, and in some cases longer, after submission to list the Client’s site.
Occasionally, search engines will stop accepting submissions for an indefinite period of time.
Occasionally, search engines will drop listings for no apparent or predictable reason. Often listings will “reappear” without any additional submissions.
It is the Client’s obligation to BB to ensure that all data provided is accurate and comprehensive. BB does not accept liability for missing or malformed data supplied by the Client.
The Client agrees to indemnify BB from any and all claims arising from negligence or inability to obtain proper copyright permissions for any and all content supplied by them to BB.
If the Client wishes to cancel the Service Agreement, they are required to do so via email. Cancellation will only be effective on receipt of such notice. Refunds for Service Agreement payments made or in progress will not be offered or made. If BB have unbilled work at the point of cancelling the agreement, BB reserves the right to invoice the Client for this work.
BB is not responsible for establishing or troubleshooting the Client’s Internet facility which provides their Internet connection. This is the responsibility of the Client’s Internet Service Provider.
BB reserves the right to withdraw services at any time subject to 28 days written notice.
BB makes no warranties of any kind, whether express or implied, for the services it provides other than for technical errors and oversights. BB will not be responsible for any direct, indirect or consequential damages that may result from the use of its services, including loss of data resulting from delays, non-delivery or interruption in service. The Client acknowledges and agrees that BB cannot guarantee the absence of service interruptions caused by Acts of God or other circumstances beyond their control.
All services may be used for lawful purposes only. The Client agrees to indemnify and hold BB harmless from any claims resulting from use of our service that damages the Client or any other party.
BB’s total liability to the Client in contract or in tort arising in connection with this Contract shall not exceed the total price paid by the Client. BB shall have no liability for loss of profits, business, revenue, goodwill or anticipated savings nor for any other indirect or consequential loss.
The terms of the Contract state that the Client has an allotted period of pre-agreed hours in which work is to be undertaken on the project. Any time left over at the end of the agreed period cannot be rolled over into the next period; furthermore any additional work undertaken outside of this will incur an additional hourly charge, in the event of which the Client will be notified. The Client will be given the option to continue with the work or cease until the start of the next period.
In the absence of agreed rates BB’s standard rates will apply.
You retain ownership of copyright, trademarks and other intellectual property rights in materials that you provide to us for use in the development.
All copyright, trademarks, patents created, developed, subsisting or used in or in connection with the design and development of the project will be transferred to you on settlement of all outstanding sums due.
Ownership of the Intellectual Property Rights of the development/programming code/design will remain with BB until all outstanding sums due to BB have been paid in full, whereupon ownership will transfer to you.
Intellectual Property Rights of the development/programming code/design are not transferable to any third parties and furthermore, any associated software/systems may not be re-distributed, sold or rented unless otherwise agreed by BB in writing.
BurstingBox hosting is subject to the terms and conditions described herein. This does not affect your statutory rights.
From this point forward, BurstingBox shall hereby be referred to as "BB".
The hosting customer will be referred to as the “Client”. The agreement between BB and the Client shall be the "Contract" and signifies the Client’s acceptance of terms laid out by BB.
The terms and conditions set out in this document may be subject to amendment at any given point. If such alterations occur, the Client will be notified in writing by any pre-approved media. Queries regarding these terms should be raised by the Client before commencement of these Services and is their sole responsibility.
All invoices are including VAT, as BB is VAT registered.
All payments should be paid via bank transfer.
Hosting payments will either be invoiced annually or at the start of the month and to be paid by the end of the month if you have opted for monthly invoices.
Payment must be received in full before the due date in order for service to continue uninterrupted.
At the discretion of BB, if payments are not received by the due date for payment the Client may be asked to pay BB interest on the amount unpaid and a compensation fee in accordance with the Late Payment of Commercial Debts [Interest] Act 1998 (as amended and supplemented by the Late Payment of Commercial Debts Regulations 2002). Interest is charged at the standard annual rate of 8% above the act reference rate. The amount of compensation varies according to the overdue sum: For debts of less than £999.99 the compensation is £40.00; for debt of £1000.00 to £9999.99 the compensation is £70.00 and for debts greater than £10000 the compensation amount is £100.00.
If payments and requested late payment interest/compensation are not received by BB by the due date(s), BB reserves the right to suspend the Client’s Service Agreement and/or other services until such time as payment is received in full (without prejudice to any other remedy available to BB).
We will notify you if any balances are overdue. If no payment or contact is made to settle any outstanding balance within 7 days, your hosting will be cancelled and any domain names will be set to expire.
Your website will be placed on our shared environment servers along with other businesses. Depending on the amount of traffic your website receives (and the resultant performance effects on other customers on the servers), more specialised website hosting may be required to satisfy demand (which may incur additional costs). If this ever becomes the case, a representative from BB will contact you to advise on the best course of action.
BB offer two types of hosting - Standard & Premium.
Hosting costs do not cover email issues, security updates, feed integrations as well as, any changes or issues with your website. These will need to be quoted and paid for before any work will be commenced.
Under no circumstances will Telnet or SSH access be granted to end-users as this compromises server security.
One .co.uk domain is included in the cost of your hosting. Additional domains can be arranged and set up but they will be an additional cost and priced dependent of the domain extension that you are requiring.
Please note that we cannot accept responsibility if a domain name fails to be re-registered due to circumstances beyond our control.
Any security updates which pose risk to your business, to BB or our servers will need to be updated accordingly and will need to be quoted for. You will be asked to agree for BB to carry out the updates before we change anything. If this is not agreed, unfortunately we cannot host your website on our servers if it poses a security threat.
You are responsible for your company’s passwords, please make sure everyone has a unique password containing a mixture of numbers and letters to protect them from hackers. If your website is hacked, we may need to disable it for a short period to quarantine and investigate the issue.
From now and again your website may experience downtime. We will let you know in advance if there will be any server updates. Occasionally there may be an issue where downtime may occur. We will try and rectify this as soon as possible and get your website back up and live again.
You can cancel your hosting at any time via email to accounts@burstingbox.com. Any hosting payments already made will not be refunded.
We can transfer your domain and website files to another provider if required and we don’t charge for this service. Any outstanding balances must be paid before this transfer can be made.
BB will not be held responsible for the content displayed on the your website. Any use of our web hosting services for holding and/or displaying offensive, illicit or otherwise illegal material will result in immediate suspension of the web hosting account pending investigation. We reserve the right to suspend accounts which are deemed to be abusing our systems in any way.
BurstingBox website maintenance is subject to the terms and conditions described herein. This does not affect your statutory rights.
From this point forward, BurstingBox shall hereby be referred to as "BB".
The website maintenance customer will be referred to as the “Client”. The agreement between BB and the Client shall be the "Contract" and signifies the Client’s acceptance of terms laid out by BB.
The terms and conditions set out in this document may be subject to amendment at any given point. If such alterations occur, the Client will be notified in writing by any pre-approved media. Queries regarding these terms should be raised by the Client before commencement of these Services and is their sole responsibility.
All invoices are including VAT, as BB is VAT registered.
All payments should be paid via bank transfer.
Website maintenance payments will either be invoiced annually or at the start of the month and to be paid by the end of the month if you have opted for monthly invoices.
Payment must be received in full before the due date in order for service to continue uninterrupted.
At the discretion of BB, if payments are not received by the due date for payment the Client may be asked to pay BB interest on the amount unpaid and a compensation fee in accordance with the Late Payment of Commercial Debts [Interest] Act 1998 (as amended and supplemented by the Late Payment of Commercial Debts Regulations 2002). Interest is charged at the standard annual rate of 8% above the act reference rate. The amount of compensation varies according to the overdue sum: For debts of less than £999.99 the compensation is £40.00; for debt of £1000.00 to £9999.99 the compensation is £70.00 and for debts greater than £10000 the compensation amount is £100.00.
If payments and requested late payment interest/compensation are not received by BB by the due date(s), BB reserves the right to suspend the Client’s Service Agreement and/or other services until such time as payment is received in full (without prejudice to any other remedy available to BB).
We will notify you before agreeing to complete your maintenance request if you are going to exceed your monthly maintenance allowance. If you still wish the work be completed, this will need to be quoted, or alternately the job to be completed within the following month’s maintenance.
Any changes or issues which aren’t covered under website maintenance can be added to your website but, need to be quoted and paid for before any work will be commenced. If any request is made with something that is not included in your maintenance, a member of the BurstingBox team will notify you before any work is commenced. Time allowance from one month cannot be rolled over to another month.
Website maintenance must be requested via email to jobs@burstingbox.com. All maintenance requests are estimated by BurstingBox, checked that sufficient time is still available within allocation, inputted into our project management system, logged for reference and carried out within 3 working days.
Maintenance requests are done on our development server and then sent over via email for approval. Once approval has been given we will then push any amendments to our live server, this is so that all amends are checked and approved by yourselves before the general public see them.
For certain requests, you may not be able to edit the website while we’re making changes to it. If we believe this may happen, we will notify you and arrange a suitable time to carry out the requested amendments.
If your maintenance includes your website being hosted by BB, please see our hosting terms.
If your website is not hosted by BB, BB will not be held responsible for any downtime, security risks or the content displayed on the your website.
If we discover that you are using your hosting services to hold and/or display offensive, illicit or otherwise illegal material it will result in immediate suspension of our website maintenance service pending investigation.
You can cancel your maintenance at any time after your initial agreement period. You can do this via email to accounts@burstingbox.com. Any maintenance payments already made will not be refunded.