As you may know, the BurstingBox team have been working remotely since March this year and are continuing to do so to keep our team and others safe. With this in mind, we thought we would provide an update of how we’re getting on and the significant changes our business has made.

Productivity improvements we’ve made while working remotely

As our team hadn’t worked remotely before, it was quite a transition initially as we were working on laptops and communication was carried out face-to-face at our office. We couldn’t just have a discussion around each other’s workstation while at home, we had to implement changes, so we did something that all marketing companies do over time, we adapted.

Communication was the first improvement on our checklist, we needed to make sure that we could collaboratively discuss projects and manage our workloads while outside of our office.

We initially stepped up our online communication by utilising Slack more, as well as having more Google Hangouts (which has recently been superseded by Google Meet) so that we can have face-to-face team meetings to discuss projects, share our screens and make sure we’re all getting on ok mentally.

After finding out that local restrictions were advising us to continue to work from home, we made the decision to upgrade our remote workspaces so that we could be more productive. This included implementing second monitors and more powerful desktop computers for better performance compared with laptops.

How we adapted our meeting process

Google Meet has not only allowed us to communicate better as a remote team, but it has given us the opportunity to meet new clients and stay in touch/assist our current clientele with all of their requirements. We have received some great feedback regarding our video meetings, with one of the main advantages being that it works well for clients as they can discuss their projects in the comfort of their own home.

We’ll continue to gather feedback from our clients on video meetings via Google Meet to improve this offering, but up to now it’s been a great success.

When we are planning to migrate back to the office

When the time is right, we will return to our office, but while times are still unfamiliar with different tier levels and restrictions, we’re going to concentrate on our projects and reassure our clients and future clients that if they need us, we’ll make sure that we have an effective communication method while providing a great overall experience.

Posted in Internal on Dec 07, 2020

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